Mobile App Purchase Issues

If you encounter an issue with making a purchase of one of our mobile apps, the best course of action depends on which platform you are using:


For apps purchased for Apple devices through the App Store, Apple handles support for all billing, pricing, and refund related questions. In the first instance please contact Apple Support at:


For apps available for sale on Google Play, if you have trouble purchasing, please contact Google Support at:

If your enquiry relates to a previous purchase of one of our apps, we can help directly. Please provide the Google Play Order ID for your purchase. This is usually of the form "GPA.1234-5678-9012-34567" and can be found on the purchase confirmation email sent to you by Google.

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