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How to reinstall a previously purchased app

If you have previously purchased an app, you can reinstall free of charge (or install it on additional devices) as follows:

Apple iPhone/iPad - please follow the instructions here: http://support.apple.com/kb/ht2519

Android - please follow the instructions here: https://support.google.com/googleplay/answer/113410?hl=en

If you're on Android and you're still being asked to pay again, and have confirmed you're signed into Google Play with the same account that was used to purchase the app originally, try going to Settings/Apps, clear the cache data for the Play Store app, then restart your device.

Note

  • Unfortunately, we're unable to support transfer of licenses from one operating system to another (e.g. from Android to iOS or vice versa). Please see our FAQ article on this for more details.
  • If you originally purchased the app in a different country (i.e. your Apple ID or Google Play account was based in a different country), you may be asked to pay again. If this situation arises, please contact us and send proof of purchase so we can assist
  • Occasionally we may withdraw an app from sale in a certain market (e.g. due to a change in local laws, regulations or export laws). If you are able to access the App Store or Google Play in a country where the app remains available, we can probably assist. If not, and if you have proof of purchase, please contact us to discuss options.
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